Terms of service

Welcome to LULU WILLOW. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our collections, or purchase products from us. By accessing or using our website, you agree to these terms. Please read them carefully before placing an order.

1. Eligibility & Acceptance

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use the website and make purchases.

You agree to provide accurate, complete, and up-to-date information when creating an account, placing an order, or contacting our customer service team.

2. Website Use

You agree to use the LULU WILLOW website only for lawful purposes. You must not:

  • Use our website in violation of applicable laws or regulations.

  • Engage in fraudulent activities or submit false information.

  • Attempt to gain unauthorized access to our website, systems, or customer data.

  • Upload or distribute viruses, malware, or other harmful code.

  • Interfere with the website's operation, security, or functionality.

  • Copy, reproduce, or commercially exploit website content without our written permission.

We reserve the right to restrict or suspend access to our website when necessary to protect our business, customers, or services, subject to applicable law.

3. Product Information & Availability

At LULU WILLOW, we strive to display our products as accurately as possible, including descriptions, images, colors, sizes, and other details.

However, actual product colors may vary depending on your screen settings and device. Minor variations in measurements, fabric, or design may also occur.

Product availability may change without notice. We reserve the right to update, modify, or discontinue products at any time, subject to applicable law.

4. Pricing & Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change without prior notice. The price applicable to your order will generally be the price displayed at checkout when you place your order.

We reserve the right to correct pricing, description, or listing errors and to cancel affected orders when necessary and legally permitted. If payment has already been collected for an order that is canceled, we will arrange any applicable refund.

You agree to provide valid payment information and authorize us and our payment processors to charge the applicable amount for your purchase.

5. Order Acceptance & Cancellation

After placing an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order but does not necessarily mean the order has been finally accepted.

We reserve the right to decline, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, payment issues, product unavailability, pricing errors, or technical problems.

If your order is canceled after payment, any applicable refund will be issued to your original payment method.

If you need to request a cancellation, please contact us as soon as possible. Cancellation requests submitted within 12 hours of placing an order may be considered if order fulfillment has not started. Once processing or shipping has begun, cancellation may no longer be possible.

6. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Please ensure that your shipping address and contact information are accurate at checkout. Once an order has entered processing or has been handed over to the carrier, changes may not be possible.

Delivery estimates, when provided, are estimates only and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, customs procedures, or other circumstances beyond our reasonable control.

For further information about shipping methods, fees, tracking, and delivery issues, please review our Shipping Policy.

7. Returns & Refunds

Our Return & Refund Policy explains the conditions for eligible returns, refund processing, damaged or incorrect items, and order cancellations.

Please review the policy before submitting a return request. Prior authorization from our customer service team is required before sending merchandise back.

Nothing in our Return & Refund Policy limits any consumer rights that cannot legally be excluded under applicable law.

8. Intellectual Property Rights

All content on the LULU WILLOW website, including brand names, logos, product photographs, graphics, text, product descriptions, page layouts, and other materials, is owned by or licensed to LULU WILLOW and is protected by applicable intellectual property laws.

You may access and use this content for personal, non-commercial shopping purposes only. You may not reproduce, distribute, modify, publish, or commercially exploit any website content without our prior written permission, except as permitted by law.

9. Third-Party Links

Our website may contain links to third-party websites or services for convenience. These websites are operated independently and may have their own terms and privacy policies.

LULU WILLOW does not control or guarantee the content, security, availability, or practices of third-party websites. Visiting or using those websites is at your own discretion.

10. Disclaimer

Our website and services are provided on an “as available” basis, to the extent permitted by law.

Although we strive to maintain accurate information and reliable website functionality, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

Nothing in these terms excludes any warranty or consumer protection that cannot legally be excluded under applicable law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, LULU WILLOW will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products, where such exclusions are legally permitted.

To the extent permitted by law, our total liability arising from a specific order will not exceed the amount paid for the relevant order.

These limitations do not apply where liability cannot legally be limited or excluded.

12. Changes to These Terms

We may update or revise these Terms of Service from time to time to reflect changes in our business, website, or legal requirements.

Updated terms will be posted on this page with a revised effective date where appropriate. Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

We encourage you to review this page periodically.

13. Governing Law

These Terms of Service are governed by the applicable laws of the United States and the State of Georgia, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any disputes arising from the use of our website or purchases from LULU WILLOW will be handled in accordance with applicable law and any mandatory consumer protection rights.

14. Contact Information

If you have any questions about these Terms of Service, please contact us using the information below.

  • Brand: LULU WILLOW

  • Business Address: 1222 Towering Pines Ln, Albany, GA 31705, United States

  • Address Notice: Business correspondence only — not a return address.

  • Response Time: Typically within 24–48 business hours.

Thank you for visiting LULU WILLOW. We appreciate your trust and look forward to helping you find styles that make every moment feel special.

🌿 LULU WILLOW — Your Style, Your Comfort, Your Confidence.